Community-led design
Health and wellbeing services designed with your community.
Design services that meet the needs of your community. Build trust and reputation within those communities.
Our mission
We're on a mission to give the skills to all organisations to be able to run effective community-led design cycles. We facilitate cycles and teach core skills. Your experts and community leaders take it from there.
How we work
Our 5-step process
We're with you on every step of the journey. We facilitate the process, run the training and manage the project.
- 1
Master community-led collaboration.
- 2
Recruit community participants.
- 3
Learn service design skills together with the community. Build a bond and understand your problem statement.
- 4
Run a community-led design cycle. Solve a valuable problem. Launch and learn from a pilot.
- 5
Interpret and act on the results of the design cycle and pilot.
Service design
Systems thinking
Community engagement
Customer satisfaction
Our vision
Services that meet the needs of the communities they exist for.
Writing
Articles
Who's the expert?
As co-production partners we see ourselves as facilitators supporting the experts to design exceptional services. But, who are the experts? There are two broad categories of expert: experts through lived experience and experts through professional experience.
Three scales
Three scales can help in understanding and improving services – the individual level, organisational and society-wide. By examine all three scales, services can be developed that work for all service users.
Three perspectives
As designers, systems thinkers and co-production facilitators, we often find ourselves thinking across three perspectives. The first considers the functions and dysfunctions of the system, the second observes the power dynamics at play within the community and the third explores the informal influence of our human-to-human interactions.
Work with us
Let’s design something that works for everyone.
Do you want to design your service or product with your community? Or maybe you have a novel project you think your community could get involved with. Whatever it is, we'd love to chat.
Get in touch