We are Works For All. We scale up services by supporting new communities.
Our
unconventional
methodology
Go to the community
To gain trust, venture through the uncomfortable. Embed yourself within the community, attend community spaces from their high-streets and gathering spots to faith groups and popular events. The power is in their hands. It might feel uncomfortable for you but it’s effective for them.
Contextually professional
Connection comes from sincerity. What feels professional within the office can sometimes feel unsettling within the community. By observing and understanding community etiquette, trust and openness is built.
Work in the open
We work in open and expect you to too. We share all our findings with the community we’re working with. It’s respectful and fair. Most of all, it leads to better outcomes.
Together is better
Working together – your team, our team and the community – leads to better loved and understood services.
OUR SKILLSET
Our team includes seasoned systems & design thinkers, co-production facilitators, user researches, programmers, web developers and designers.
CASE STUDY
Kent County Council
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Kent County Council (KCC) observed that their perinatal support for dads required improvement in order to ensure that dads needs were better addressed and that they had increased awareness and opportunities for discussion about perinatal mental health.
The council wanted to identify the key concerns of expectant and new dads/partners and understand what kinds of support would be most useful for them.
Kent County Council commissioned our team to explore possible improvements.
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Community engagement with dads and families within Kent, service professionals and the wider local parental offer was prioritised. By embedding ourselves in community settings including the local high-street, maternity clinics, stay-and-play sessions, local parks and shopping centres we were able to engage with the community in settings where they held the power. This also allowed us to hear from dads who weren’t accessing the current systems and understand why not.
We facilitated design sessions with the community, using systems mapping to identify hidden functions and dysfunctions within the system as seen by both professionals and the wider community. We supported dads to be leaders in this process.
We worked on designing potential fixes together with the community and KCC finding ways to ensure suggestions were implementable.
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We developed practical actions for the local authority to implement. This included a community systems pilot that responded to dads’ feedback that they wanted to see more joined-up services, acknowledgement of their role in child development and improved interactions with professionals. The pilot was designed by the whole community, out in the open and includes the design of a ‘One Minute Interaction’ that professionals have with dads in order to promote their role and signpost them to dad-specific support.
The next phase (until March 2024) will see the launch of the pilot.